Enter and view: Aden View Residential Home

Healthwatch Kirklees gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Kirklees to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Kirklees visited Aden View Residential Home on Wednesday 28th January 2015.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Following Healthwatch Kirklees’ visit to Aden View the overriding impression was that it was a friendly and comfortable home where residents were able to feel at home and relaxed. It was apparent that staff were attentive to residents needs and supported them in appropriate ways. Residents were positive about the care they receive and how staff interact with them. Staff generally felt happy to work in this environment. It was felt that the manager was open to new ideas and suggestions to improve services.

Healthwatch Kirklees raised 5 recommendations in relation to activities, building/facilities and choice of food.