Enter and view: Addenbrooke's Eye Clinic

Download (PDF 465.84 KB)

Summary of report content

Following Healthwatch Cambridgeshire and Peterborough's initial Enter & View visit to Addenbrooke’s Eye Clinics in September 2024, they were invited to Enter and View the other two clinics within the hospital: 

  • Clinic 3 – visited on 15th October 2024 10am -12. 
  • Clinic 14 (Cataract department) – visited 21st October 2024 2-4pm

They spoke to 19 people.

It was noticeable that the service environment and care provided in both clinics had similarities when compared with those found in our initial visit. People were happy with their care. 

The clinics could have a combined average of 300 appointments a day. Addenbrooke’s three clinics share resources and clinicians. Sometimes people must leave one clinic and attend another as part of their appointment.

During the visit, Healthwatch observed staff were assisting people to other clinics. This drew away Health Care Assistants and nursing team members from their designated clinics. The Eye Clinic Liaison Officer (ECLO) explained how they involve patients in improving their services e.g. updating their guide dogs’ policy following recommendations from patients and volunteers. 

They also provide a Glaucoma support group which is held online twice a year. This service has a lot to offer, although the people Healthwatch spoke to at the time of our visit had no awareness of the service, or other support groups. However, these patients may not be at the point of requiring additional help or signposting.

The report contains 10 recommendations and a response from the provider.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Cambridgeshire
Healthwatch Peterborough
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Remote appointments and digital services
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Ophthalmology

Details of people who shared their views

Number of people who shared their views
19
Types of disabilities
Sensory impairment
Types of long term conditions
Blindness or severe visual impairment
Did you find this attached report useful?
0
No votes have been submitted yet.