Enter and view: Addenbrooke's Eye Clinic
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Following Healthwatch Cambridgeshire and Peterborough's initial Enter & View visit to Addenbrooke’s Eye Clinics in September 2024, they were invited to Enter and View the other two clinics within the hospital:
- Clinic 3 – visited on 15th October 2024 10am -12.
- Clinic 14 (Cataract department) – visited 21st October 2024 2-4pm
They spoke to 19 people.
It was noticeable that the service environment and care provided in both clinics had similarities when compared with those found in our initial visit. People were happy with their care.
The clinics could have a combined average of 300 appointments a day. Addenbrooke’s three clinics share resources and clinicians. Sometimes people must leave one clinic and attend another as part of their appointment.
During the visit, Healthwatch observed staff were assisting people to other clinics. This drew away Health Care Assistants and nursing team members from their designated clinics. The Eye Clinic Liaison Officer (ECLO) explained how they involve patients in improving their services e.g. updating their guide dogs’ policy following recommendations from patients and volunteers.
They also provide a Glaucoma support group which is held online twice a year. This service has a lot to offer, although the people Healthwatch spoke to at the time of our visit had no awareness of the service, or other support groups. However, these patients may not be at the point of requiring additional help or signposting.
The report contains 10 recommendations and a response from the provider.