Enter and view: acute mental health wards at St Charles Mental Health Unit: Ganges Ward

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Summary of report content

Healthwatch Westminster and Healthwatch Kensington and Chelsea undertook an Enter and View visit to Ganges Ward in the Mental Health Unit of St Charles Hospital. Ganges Ward is a mixed ward for adult aged 18 – 65. They spoke to 3 patients and 2 staff.   This visit aimed to learn more about patient experiences of care, and their knowledge of mental health advocacy and the complaints system. The visits also aimed to evaluate whether services are culturally appropriate and sensitive for the ethnically diverse patients on the ward. Additionally, they were keen to understand if the closure of the mental health inpatient ward at the Gordon hospital in Westminster had affected patients receiving visitors, and if the activities offered by the wards were consistent across both sites.

The report looks at the cleanliness and environment of the ward, information to patients, activities, access to the balcony, patients’ views of staff, care plans and medication, complaints, safeguarding, cultural sensitivity, access to visitors, what is working and what could be improved, feedback from staff.

The report contains 9 recommendations and a detailed response from the provider.

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General details

Local Healthwatch
Healthwatch Kensington and Chelsea
Healthwatch Westminster
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Health inequality
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Hospital-based psychiatric care

Details of people who shared their views

Number of people who shared their views
5
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