Enter and View: Acorns Care Home

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Summary of report content

Healthwatch North East Lincolnshire undertook an announced/unannounced enter and view visit to Acorns Care Home on 13 May 2015.

The residents were all well dressed and happy to talk to the enter and view representatives. Residents appear well cared for and are treated with dignity and respect. Staff appeared very caring and happy in their jobs. Concerns were raised about the table in the entrance hall, a kitchen door being left open, staff not wearing name badges and the need for a specific room for Treatment/Hairdressing instead of the dining area.

The report includes 4 recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Pindy Enterprises Ltd

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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