Enter and view: The Acorn Group Practice
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Healthwatch Richmond undertook an enter and view visit to the Acorn Group Practice on 4 and 9 June 2025. They spoke to 52 people in total.
Overall, Healthwatch felt that their visits to The Acorn Group were very reassuring. It is a well-run and well organised General Practice. Many of the patients spoken to were long-term patients of the practice, often patients for their whole lives, and had great respect and praise for the staff looking after them.
The practice has introduced digital processes, however, they remain aware of the challenges and supportive of patients who risk being digitally isolated.
The practice occupies a well maintained building with a strong adherence to infection control and cleanliness protocols.
There were some concerns raised by patients about the wait time for appointments and the lack of patient choice of clinician, potentially impacting continuity for patients.
Although Healthwatch felt there was a good culture of staff support, there are clearly a number of challenges facing staff in recent years. Notably this is an increase in patient needs and issues around referral communications and waiting times.