Enter and view: Abbeleigh house residential care home
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Healthwatch Havering re-visited Abbeleigh House on 27th July 2017, to review the progress made in implementing the recommendations by HW following their last enter and view visit in June 2016.
The team were met by the owner and the Deputy Manager. The most positive development was that the manager from the previous visit was now working part time with the Senior Care Assistant, and this arrangement was working much better, and proving to be more effective.
The following actions had been taken since their last visit in 2016:
Deputy Manager was carrying out supervision on a two-monthly basis at present with staff training carried out ‘in house’.
With a new volunteer helping around the home, the garden is being turned into a more stimulating environment.
Menus are now displayed in the dining room and the team were shown the little blackboards they are using. The home has made an effort to provide fresh fruit, as desserts or as an afternoon snack.
The laundry is fully equipped, including ironing facilities, and is done in house now.
One issue still not resolved was arranging for the GP to make personal calls to the home instead of just telephone consultation which they seem to do more of.
The team were satisfied that the home had taken the recommendations in the original report on board and was dealing with the various issues. The Deputy Manager told them that the owner has retired from his profession and was now much more involved in running the home, very approachable and responsive.
HW Havering made one recommendation which was to raise with the GP practice their concerns about the apparent reluctance of the GPs to visit the home and, failing that, refer the matter to the Clinical Commissioning Group