Enter and view: Abbcross Nursing Home

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Summary of report content

Healthwatch Havering conducted an announced Enter and View visit. Healthwatch Havering is aiming to visit all health and social care facilities in the borough. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way.

Healthwatch Havering visited Abbcross Nursing Home on 18/07/2018.

The summary of findings highlighted areas in relation to the premises, care, staff and other matters. The overall findings of the visits were mixed and the report includes a number of recommendations.

The recommendations informed that, notwithstanding the possibility of additional land being acquired, urgent consideration be given to improving the laundry and the infection control issues highlighted in this report be addressed. That consideration be given to providing a lock to the medication room door. That a more varied colour scheme be considered when re-decoration takes place. That the home continue to work with Queen’s Hospital to secure improvements in discharge arrangements, especially through use of the Red Bag scheme.

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General details

Local Healthwatch
Healthwatch Havering
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Triage and admissions
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Food, nutrition and catering
Health inequality
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Abbcross Nursing Home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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0
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