Enter and view: 55 Daventry Road
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Healthwatch Warwickshire undertook an announced enter and view visit to Maple, Aspen and Redwood Houses at 55 Daventry Road, Rugby on 9 July 2025.
During the visit Healthwatch saw staff providing a good standard of personalised care and support for residents with learning disabilities, autism, and mental health issues. The atmosphere across all three houses (Maple, Aspen, and Redwood) was observed to be warm, respectful, and inclusive. Staff knew residents well, and interactions were characterised by kindness, patience and humour.
Healthwatch saw that residents were being supported to live with meaningful engagement in daily life, including shopping for their own food, pursuing hobbies, participating in community activities and making choices in their daily routines. Staff spoke about supporting residents to build life skills at a pace that respects their preferences and capabilities.
Residents’ health and welfare are supported through coordinated access to a wide range of professionals including primary care, dietitians, advocacy services, and a psychiatrist.
The continuity of staffing, internal promotion, and absence of agency workers have contributed to trained, stable and consistent staff teams in each house. On the day of the visit, Healthwatch observed that there were enough staff to support people in making choices about what they did.
The physical environment was clean and well-maintained with personalised bedrooms and accessible communal areas.
Healthwatch were told that use of restrictive interventions has been significantly reduced through proactive staff training, de-escalation techniques, and regular medication reviews.
Residents appeared relaxed, content, and well cared for, and staff showed genuine commitment to enabling individuals to live fulfilling lives within their community.