Enter and view: 46 Wendover Road
Download (PDF 260.55 KB)Summary of report content
This is an enter and view report conducted by Healthwatch Bucks 6 December, 2017. During the visit Healthwatch representatives spoke to 7 people, which included a mix of staff and residents. The visit was unannounced, though a window of two weeks was given for the visit.
Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving.
Recommendations were made as part of this report. A response from the home manager has been attached.
Summary of recommendations:
- Continue to provide staff training and support, including in dignified care,especially to the new and enthusiastic staff.
- Encourage staff to always communicate using requests rather than instructions e.g. ‘would you like to come this way’ rather than “Come... come”.
- Encourage residents to be more involved in the home whether that be meal planning, shopping, helping update pictorial activity charts or menus etc.
- Produce a user friendly,and accessible,pictureand written, weekly menu in the dining area.
- Create individual activity schedules, again written and/or pictorial (personalised to each resident), to enable them to easily know what they are doing at any point.
- Replace the head and shoulder photos of residents, on the noticeboard, with photos, in frames, showing them at certain places e.g., on an outing, at Christmas etc., as you would find in a family home.
- Look to use more online tools such as skype to keep residents involved with their community, relatives and friends.
- Ensure all visitors sign in and out when they arrive and leave.
- Enable residents to manage their own money with appropriate risk assessments in place.
- Remind staff to dispose of glovesand other items in more suitably placed bins near the bedrooms rather than walking through the lounge for hygiene and dignity reasons.
- Ensure there are some regular activities in the home such as musical movement or other form of exercise, karaoke etc.
- Enable staff to sit down and eat alongside residents and create a more family atmosphere whilst ensuring resident have personal choice about where they eat and with whom.