Enter and View: 30a Charlton Road
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Healthwatch Greenwich undertook an enter and view visit as part of a series of visits to learning disability care homes, supported living, and respite facilities in Greenwich to understand the quality of life, and views of those using the service and the experience and perceptions of relatives and carers.
30(a) Charlton Road is located in a busy part of Blackheath, offering convenient access to a variety of shops and amenities. The home offers off-street parking and good connections to public transport links, ensuring easy accessibility for visitors and residents alike. Designed to cater to individuals with learning disabilities and mobility issues, the home is currently operating at full capacity, with four residents. During the visit, Healthwatch observed compassionate and respectful care, fostering a warm and homely atmosphere. Residents are encouraged to participate in a wide range of activities, both within the home and in the community, promoting engagement and well-being. Healthwatch received positive feedback from two families about the care provided. They praised the attentiveness of support workers in meeting residents' needs. However, one family member wanted more communication and updates from the home. While families are welcome to visit and share their views, the home does not offer group meetings or newsletters, which could provide additional opportunities for updates and feedback.
The report includes five recommendations on information provision, complaints, staffing and interaction with families.