Enter and View: 1a Webb Road

Healthwatch Greenwich are carrying out a series of visits to learning disability care homes, supported living, and respite facilities in Greenwich to understand the quality of life, and views of those using the service and the experience and perceptions of relatives and carers.

1a Webb Care Home, is a purpose-built two-story building located near Greenwich Park. It has six bedrooms and is currently at full occupancy. The home is clean, well-maintained, and orderly. The garden is not accessible to residents. Many residents are long-term. Care staff are compassionate and respectful toward residents. Feedback received from a relative about the care home was positive, sharing their appreciation for the supportive environment, and the relationships staff have with their loved one. There is a noticeable gap in organised activities. Residents take part in daily ad-hoc outings or shopping trips. Occasional in-house opportunities such as music therapy, nail painting, and massage are offered. Family involvement is encouraged, with relatives invited to participate in parties, holidays, and celebrations. There is no formal method for regular feedback with families beyond the annual survey. The home does not provide a newsletter to share updates, nor are there regular meetings for families to discuss concerns and their suggestions.

Based on these findings, they have made the following recommendations: 

1. Improve accessibility to the garden.
2. Complaints information to be on display and available in the reception area. 
3. Display photographs and names of key staff members in the reception area. 
4. Review the current maintenance schedule to repair marks and scratches. 
5. Create an activity schedule tailored to residents' needs and preferences. 
6. Provide pictures of menu choices to help residents choose their meals. 
7. Establish a regular method for group communication and feedback with families, such as a newsletter and group meetings