Enter and View: 1a Erindale Care Home
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Healthwatch Greenwich are carrying out a series of visits to learning disability care homes, supported living, and respite facilities in Greenwich to understand the quality of life, and views of those using the service and the experience and perceptions of relatives and carers. They spoke to 6 people.
1a Erindale Care home is a purpose-built one-story building located in Plumstead. The care home is in a quiet residential area with easy access to amenities. The home's communal areas are clean and spacious, and each resident’s bedroom is decorated to suit their personality. During the visit, Healthwatch witnessed a nurturing environment with warmth and respect. Staff were attentive to residents' needs and tailored daily outings and hobbies to their interests. Family members shared their appreciation for this care, describing the compassionate approach of staff. However, families highlighted concerns with staff turnover and a lack of communication.
Recommendations
1. Consider exploring the factors that may contribute to staff turnover and identify ways to enhance staff retention.
2. Review staff training to improve communication and interpersonal skills.
3. Establish a regular method for group communication and feedback with families, such as a newsletter or group meetings.
4. Improve the sensory room and make it a more vibrant and therapeutic environment for residents.
5. Enforce policy requiring all visitors to sign the visitor's logbook upon entry.
6. Review staff training to include the importance of maintaining accurate visitor logs and ensuring that every visitor signs in.
7. Consider placing signage in the reception area reminding visitors to sign-in.