Enter and view: 16 Crompton Street

Healthwatch Liverpool undertook an enter and view visit to 16 Crompton Street on 11 October 2024.  They spoke to 4 people.

16 Crompton Street is a care home with female residents who have mental health problems as a primary diagnosis, so staff and residents face different challenges than in other environments. They were only able to speak to one resident during our visit, but they made it clear that they liked living there and that they felt safe. They did raise some points about their day-to-day life and how the recent staffing changes have had some effect on this. 

The management team that Healthwatch met seemed very keen on making 16 Crompton Street a good environment to both live and work. The commitment to training was great to see and encouraging and supporting staff who have experience of both the residents and care home to take on senior roles helps build on these existing relationships. The staff seemed open and honest about past staffing changes and had a set plan to improve things further. 

One of the residents mentioned that they did feel like food was not as good as it had been previously or that they have were kept up to date with what meals were upcoming. They mentioned that due to personality clashes they did not always want to take part in food preparation when others were using the kitchen. The care home’s focus on independence and residents assisting in food preparation is commendable, but this may sometimes mean friction for some residents 

Healthwatch felt that 16 Crompton Street seemed like a pleasant, accessible and safe environment and that was mirrored by the one resident we spoke too. There are some changes that could make day-to-day life a little easier on residents and staff. 

The report includes two recommendations about food.