Enter and view: 11 Kingsdown Avenue

Healthwatch Ealing undertook an announced enter and view visit to 11 Kingsdown Avenue on 20 August 2025. Kingsdown Ave is a mental health living facility with the purpose of housing and rehabilitating residents who struggle with mental illness. This home has residents who have dual diagnosis and are of high needs.  They spoke to 8 people.

Stairwells are kept unobstructed and clear for use.  The entryway of the home is open, clean, and bright. The front door was damaged, from a resident kicking it in at night.  The cabinets in the kitchen had their doors ripped off, and locks broken, by residents.

Residents have expressed satisfaction with the variety of activities that are offered at the hostel. Residents are very satisfied with the cleanliness of the facility, the helpfulness of staff, the support received regarding their health, and the garden and outdoor space. Residents feel safe, taken care of, and happy in the facility. Residents feel comfortable communicating with staff to ask questions and make requests or complaints and are very satisfied with follow-ups on part of the staff.  Kingsdown Avenue, as well as other facilities in the Diverse Services LTD portfolio, have access to an in-house psychology team.

Staff enjoy their work at Kingsdown and feel supported by their colleagues and management. Staff told us the thing they enjoy most about their work is talking with patients. They felt like every day they helped to make a difference in residents' lives.