Engagements summary quarter 2 - long term conditions

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Summary of report content

In July through to September 2017, Healthwatch Bristol’s Engagement Officer worker conducted a series of planned and unplanned engagements with seldom heard community groups, patients and individuals in Bristol. The Engagements were specifically planned in relation to and based on the Healthwatch Bristol Quarter 2 theme “Long Term Conditions”. Healthwatch Bristol used a series of resources to capture the views and experiences of the people they engaged with in relation to health and social care services, ranging from primary

care, secondary care and local authorities social care services.

A total of 74 comments were collated from the six engagements attended by Healthwatch Bristol development officer. However, the majority of the comments analysed were in relation to primary care with social care reflecting the least number of comments analysed. The main themes identified in the report included; The main themes Identified from the comments were: Access to Services, administration, diagnosis, assessment ,Treatment and Care.

Although no recommendation were identified in the report, Healthwatch Britstol stated that this report will be circulated to Clinical Commissioning Groups, Public Health and the Joint Strategic Needs Assessment.

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General details

Local Healthwatch
Healthwatch Bristol
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Follow-on treatment and continuity of care
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Other
Oncology and cancer care
Adult social care, including care packages and social workers
Name of service provider
Charlotte Keel Health, Maytrees Practice, Hotwells Surgery, Pioneer Medical, Stapleton Road Dentist, Wedmore Vale GP, Fromeside Lodge Side Surgery, Lawrence Hill Surgery, Adult Social Care

Details of people who shared their views

Number of people who shared their views
74
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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