Engagement: Manor Pharmacy

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Summary of report content

Healthwatch Hertfordshire was approached by a pharmacist regarding the changes in funding to local pharmacies. He told about growing local concern about issues surrounding proposed funding cuts, the possible consequences locally, and implications that this would have to the viability of maintaining the pharmacy’s presence in the area. 

To understand the situation more fully, it was decided to do a simple piece of engagement work which would allow Healthwatch Hertfordshire to have a ‘snap shot’ of the opinions of the people who use Manor Pharmacy.  They heard from 208 people.

The vast majority of people, 188 (91%), said that they were either ‘extremely’ or ‘very concerned’.

Reasons for their concern was the location of the pharmacy, quality of service and prescription delivery service, amongst other things.

A lot of that concern is based on the distance they will need to travel to get to the next nearest pharmacy. The distance was a generally concern due to the following reasons: 

  • Lack of parking in Harpenden
  • Irregular busses
  • Impossible to walk that far

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General details

Local Healthwatch
Healthwatch Hertfordshire
Publication date
Key themes
Access to services
Medication, prescriptions and dispensing
Parking and transport
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
208
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