East PCN Patient Survey Report

This is a report by Healthwatch Herefordshire. The project looks at the results from a survey conducted by the local Primary Care Network in 2023.

A total of 1354 responses were gathered following the survey.

Overall people were happy with their GP practice, though there was variation between practices.

There are recommendations in this report.

• Ledbury Health Partnership & Nunwell Surgery to explore whether improvements could be made to their phone systems or whether different forms of communications may help patients to access services.

• Each practice to look at improvements on how they promote the services and support available on their website to patients. Explore whether demonstrations of using the website could be organised to help patients who may not be confident using online resources.

• Ensure future surveys have a question asking which surgery their answers relate. This will enable better analysis of the results.

• Ensure positive results are communicated between staff and patients and encourage patients to continually provide feedback in order to assist where improvements need to be made.

There are no follow up actions in this report.