East Harling Surgery feedback

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Summary of report content

Healthwatch Norfolk were invited by the Clerk & Finance Officer of Harling Parish Council to visit East Harling Welcome Hub to speak with local residents about their experiences with local health and social care services. They visited the Welcome Hub in November and also visited East Harling Surgery.

From these visits they received 26 reviews for East Harling Surgery, and also received a further five reviews through their website since the start of October 2023 and three reviews through the post. The reviews have an average star rating of 2.2 out of five.

Overall, people said that staff at the surgery are kind and considerate, however there were concerns about many staff leaving the surgery and the impact this was having on patient care. 

They heard about difficulties accessing services including booking appointments and issues and delays with prescriptions. Some patients said that this put them off seeking help when they needed it or that they were considering leaving the village.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Caring, kindness, respect and dignity
Medication, prescriptions and dispensing
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
East Harling Welcome Hub
Primary research method used
Engagement event
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
34
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0
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