East Harling and Kenninghall Surgery feedback

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Summary of report content

In February 2024 Healthwatch Norfolk visited events in East Harling Welcome Hub and Banham Community Cafe to speak with patients about their experience with local health and social care services. From these visits they received several reviews for East Harling and Kenninghall Surgery. They have also received some reviews through their website and on the telephone this month. In total they heard from 21 people. 

While some did tell Healthwatch about good experiences once they were seen, they heard about frustrations with getting appointments, a shortage of staff at the surgery, and a reliance on locum doctors which patients felt was reducing continuity of care. Other concerns included: 

Feeling dismissed or redirected to other health services such as 111, Accident and Emergency, and the Walk in Centre. 

A receptionist sharing an incorrect cancer diagnosis with a patient. 

Difficulties getting prescriptions signed. 

Difficulties accessing home visits.

 

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Caring, kindness, respect and dignity
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
21
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0
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