East Harling and Kenninghall Surgery feedback

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Summary of report content

Healthwatch Norfolk visited Cromer Group Practice in February 2024 to speak with patients about their experience with health and social care services. From this visit they received 16 reviews for the practice. The reviews have an average star rating of 4.3 out of five.

Most patients said that they were happy with the care they were receiving from the practice and that they felt well looked after. 

Where patients had problems they mentioned difficulties getting appointments, including face to face appointments. They also heard how changes to notification systems meant that a visually impaired patient was no longer able to read messages from the practice.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
16
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