Domiciliary care report
Download (PDF 1006.74 KB)Summary of report content
Healthwatch Blackpool is an independent consumer champion of health and social care services across Blackpool. Our aim is to represent the voices and experiences of those using services, to take these to the commissioners and service providers to improve the way they operate. Healthwatch Blackpool believe that the best way to improve service is by listening to those using them.
The aim of this project was to identify the current standard of domiciliary care in Blackpool, to discover what people who receive home care think of the service they get, and what – if any – areas need improvement.
The summary of findings included: Over 80% of respondents said that they were happy with their care agency. 87% of respondents were happy with the level of care that they were receiving. 1 in 10 respondents said that they feel they have no say/choice when carers attend. Some family carers felt that the care staff did not engage them. 1 in 10 respondents said that they were unsure what to do or who to contact if their carer was late or didn’t attend. Respondents told us that only 76% of carers wore their name/ID badges. Less than half of carers consistently stay their allotted time. Service users who pay the council reported not receiving refunds for care that goes undelivered.
This report contains 4 recommendations with the key themes identifying timing of appointments, derive user feedback, information providing and involvements of family members.