The doctor will see you now: A look at booking an appointment with your GP in Somerset
Download (PDF 742.67 KB)Summary of report content
Healthwatch Somerset wanted to understand the process of booking a face to face appointment at local GP surgeries. 381 people responded to a survey.
More than half of those trying to book an appointment contacted their surgery by telephone.
There are still long waits involved in booking and scheduling appointments.
38% of telephone calls connected to a receptionist/administrator within five minutes.
The triage processes and execution vary between GP surgeries and is unclear to some people.
Many people received an appointment with a GP/Doctor after they were triaged.
Some people are happy to use digital technology for appointments when suitable and available.
Most respondents said continuity of care for the same condition was very important.
The report contains seven recommendations.