Digital exclusion typologies
Download (PDF 241.99 KB)Summary of report content
Healthwatch Brighton and Hove followed up some respondents to their survey about GP surgeries to explore their use of digital technology in greater detail. They interviewed 20 people.
These interviews generated four types of digital exclusion typologies:
- the non-users;
- competent digital users but not in the context of health care;
- potential users; and
- recent users.
They provide insights to the barriers and facilitating factors towards the use of digital technology.