Digital exclusion typologies

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Summary of report content

Healthwatch Brighton and Hove followed up some respondents to their survey about GP surgeries to explore their use of digital technology in greater detail.  They interviewed 20 people.

These interviews generated four types of digital exclusion typologies:

  • the non-users;
  • competent digital users but not in the context of health care;
  • potential users; and
  • recent users.

They provide insights to the barriers and facilitating factors towards the use of digital technology.

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General details

Local Healthwatch
Healthwatch Brighton And Hove
Publication date
Key themes
Remote appointments and digital services

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
20
Age group
25 to 49 years
65 to 79 years
Gender
Women
Men
Sexual orientation
Not known
Does this report feature carers?
No
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