Digital Exclusion in Brighton and Hove

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Summary of report content

Healthwatch Brighton and Hove conducted a literature review of the extent of digital exclusion nationally and in Sussex, with particular reference to how COVID-19 has had an impact.

The report highlighted that there is a large proportion of the UK population with limited digital skills. Most people are generally pragmatic about the role of digital solutions - 80% agree that using technology has been a vital support to them during the pandemic. In general, older people and those with disabilities were less happy to have remote appointments and generally preferred them face-to-face.

A number of recommendations and considerations were made to mitigate the impact of digital exclusion, for example, incorporating within other interest groups, using assistive technology, and engaging Digital Champions. 

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General details

Local Healthwatch
Healthwatch Brighton And Hove
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Written information, guidance and publicity
Accessibility and reasonable adjustments
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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