Digital Appointment Check-In
Download (PDF 1.87 MB)Summary of report content
Between April and June 2023, Healthwatch Leeds asked 209 people in Leeds about their experience of booking and attending healthcare appointments face-to-face, over the telephone or online.
Most responses (162) were about booking and attending GP practice appointments. The responses cover experiences from 46 different GP practices in Leeds. The key message was that a large number of people said they find it very difficult to get an appointment with a GP practice.
People also said that the availability of GP services across Leeds is inconsistent and that they felt fortunate if they had a good experience booking an appointment.