Digital Appointment Check-In

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Summary of report content

Healthwatch Leeds spoke to 209 people about their experience of booking and attending healthcare appointments. 

The report highlights issues with booking systems, including online systems like PATCHS. 

They also found that people can find it hard to get the appointments they need. 

The report also breaks down findings by age, highlighting differences in experiences with online booking tools.

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General details

Local Healthwatch
Healthwatch Leeds
Key themes
Booking appointments
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Health inequality

Methodology and approach

Primary research method used
Survey

Details of people who shared their views

Number of people who shared their views
209
Age group
16 to 17 years
18 to 24 years
25 to 49 years
50 to 64 years
65 to 79 years
80+ years
Ethnicity
Asian / Asian British: Bangladeshi
Asian / Asian British: Indian
Asian / Asian British: Pakistani
Black / Black British: Caribbean
Mixed / Multiple ethnic groups: Black Caribbean and White
White: British / English / Northern Irish / Scottish / Welsh
White: Irish
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