Digital access and isolation report
Download (PDF 695.71 KB)Summary of report content
Healthwatch Bury wanted to find out how the move to remote care during the Covid-19 pandemic had affected people across Burry. They spoke to 243 Bury Borough residents about the rapid changes to online and telephone support and services for those both with and without digital access.
Over nine in ten respondents stated they do have access to an internet connection. Nearly three in five of those who use internet stated they go online at home and 25% access internet on their smartphone.
Over three quarters stated ‘I have access to the internet and am happy and confident using it’. Three in five had used online platforms (e.g. e-consult or Ask My GP) to access health and social care services in the last 18 months.
Over a third found the virtual services very good and easy to use whereas 31% stated they had found services online not satisfactory or very difficult to access.
A minority of patients stated they don’t feel comfortable with sharing their concerns online and prefer face to face appointments.
Accessibility issues like hearing impairment, visual impairment and language were all highlighted as potential barriers for patients accessing services online.
The report contains 6 recommendations.