A design and accessibility audit on all GP websites in Cornwall

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Summary of report content

Healthwatch Cornwall carried out a review of GP practice websites to look at the support and information provided, highlight best practice, and consider what could be improved.

Volunteers were supported to review all 58 GP practice websites listen on the Kernow Clinical Commissioning Group (KCCG) website. Reviews took place between January 16 and March 30, 2021.

Findings are set out over five areas of focus:

• Finding basic, up to date information: Navigating sites, including layout and appearance; Accessibility; Up to date information

• Patient Participation Group (PPG) activity

• Signposting

• Opportunity to provide feedback

• COVID-19 information

Healthwatch Cornwall made a number of recommendations in the report.

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General details

Local Healthwatch
Healthwatch Cornwall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Remote appointments and digital services
Written information, guidance and publicity

Methodology and approach

Primary research method used
Observation (eg Enter and View)

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
0
Does this report feature carers?
No
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