Derriford Hospital Surgical Assessment Unit Patient Experience Report, June - July 2017

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Summary of report content

In March 2017, Healthwatch Plymouth was approached by the Patient Experience Manager at Derriford Hospital about conducting a patient experience survey in the Surgical Assessment Unit. They devised a survey to which 63 people responded.

Nearly three in five were seen within one hour of arrival, whilst one in ten waited more than 4 hours. Over four in five felt that waiting times were acceptable.  Three quarters were kept informed about their treatment pathway.

Over half had not been given any information about the Surgical Assessment Unit before arrival.

Over four in five felt they were treated with dignity and respect by staff.

The report includes 8 recommendations.

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General details

Local Healthwatch
Healthwatch Plymouth
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Triage and admissions
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Quality of treatment
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
62
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
No
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