Derby City GP access survey 2024
Download (PDF 1.87 MB)Summary of report content
Healthwatch Derby undertook research into people’s experiences of accessing GP services in Derby City. Between October 2023 and January 2024, 243 people responded to their survey.
Findings:
• 39 locations were mentioned in the survey. This includes branch surgeries; some surgeries may have been called another name by the individual completing the survey.
• 73% of those who responded said they found it difficult to make appointments.
• Most people said they were not offered alternative appointments (82%).
• There is a preference (85%) of face-to-face appointments.
• Only 41% of those who took part said reception staff attitude was good.
• Less than half of the people who responded said they were happy with the consultation they received.
• 75% said that their GP practice is worse now than before the Covid 19 pandemic.
• Many people are facing long telephone queues and are still not getting appointments when calling at 8am.
The report will be shared with Joined Up Care Derbyshire Integrated Care System to help them plan improvements to GP provision in the City. The report will also be shared with the Derby City Health and Wellbeing board for awareness.