Dentistry in Somerset

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Summary of report content

Healthwatch Somersetwanted to understand people’s current experiences of dental care in Somerset – what care and treatment people require, what is available via the NHS, and what is preventing people from accessing the dental care they need to stay healthy and well. They also wanted to find out what people are doing to maintain good oral health and hygiene.

They ran a survey between 15 August and 31 October 2023. 1,178 Somerset residents completed the survey.

The findings highlight key issues around the lack of NHS Dentists in Somerset and the high cost of private dental care, which prevents many people from getting the treatment they need, and also identify the impact on diverse demographic groups.

 Cost of dentistry: Families, older people and vulnerable groups, such as people who are experiencing homelessness, are worried about the costs of dentistry and this has been made worse by the cost of living crisis. 

Challenges seeking NHS dental care: 843 respondents (71%) reported difficulties trying to see an NHS dentist in the past year. 

Shortage of NHS dentists: 436 respondents (37%) expressed a pressing need for more NHS dentists in Somerset. Residents reported difficulty in finding NHS dentists accepting new patients, with waiting lists extending up to eight years. 

Lack of access to emergency dental care: There is a lack of access to emergency dental services, which means people are more likely to self-medicate or visit A&E for treatment. 

Pregnant women struggling to access NHS dentistry: 12 respondents reported difficulty getting NHS dental care while pregnant. While the number may seem small, it is concerning as government guidelines say that pregnant women should get free dental care because pregnancy can affect their dental health.

Oral hygiene: Respondents answers revealed a range of oral hygiene practices. However, the data also suggests a need for increased knowledge and awareness regarding maintaining optimal oral health. It is crucial to address this gap in understanding, as poor oral care has implications for overall health.

The report contains eight recommendations.

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General details

Local Healthwatch
Healthwatch Somerset
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Caring, kindness, respect and dignity
Follow-on treatment and continuity of care
Cost and funding of services
Health inequality
Lifestyle and wellbeing; wider determinants of health
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist

Details of people who shared their views

Number of people who shared their views
1178
Age group
0 to 12 years
13 to 15 years
16 to 17 years
50 to 64 years
65 to 79 years
80+ years
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Pregnancy/maternity
Currently pregnant
Types of disabilities
Physical or mobility impairment
Does this report feature carers?
Yes
Seldom heard groups
Homeless people
People who are geographically isolated
People on low incomes
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