Dental queries received by Healthwatch Cheshire

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Summary of report content

Healthwatch Cheshire East and Healthwatch Cheshire West and Chester undertook an analysis of the feedback they received on dentists after noticing an increase in the number of enquiries on this topic. During the period April to December 2021 they received 221 enquiries.

People reported that inaccurate information was listed on the NHS England website about NHS dentists.  People needing treatment had to ring round individual practices to ask about registering.

People reported a lack of NHS appointments or treatment available, long waits or having to register with a dentist outside of Cheshire. They also found that the Cheshire and Merseyside Emergency Dental Helpline was sometimes unable to provide assistance for people.

People are confused about dental registration, with some being removed due to them being deemed inactive.

They were also hearing about dental practices that had once provided NHS treatment going fully private.

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General details

Local Healthwatch
Healthwatch Cheshire East
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Cost and funding of services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist

Details of people who shared their views

Number of people who shared their views
221
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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