Deep dive report – people who are seldom heard

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Summary of report content

This is a report by Healthwatch Staffordshire. The project is a 'deep dive' into the views of people who are seldom heard.

The three seldom heard groups what were identified for this Deep Dive were:

• People undergoing Gender Affirmation (‘Gender affirmation is the process a transgender person goes through to change their physical sexual characteristics to match their gender identity. This typically involves a combination of surgical procedures and hormone treatment’.

• Rurality

• Co-occurring Needs (people who are neurodiverse).

There are recommendations in this report.

There are no follow up actions in this report.

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General details

Local Healthwatch
Healthwatch Staffordshire
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Primary research method used
General feedback
Interviews
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated
Optometry services/opticians
Pharmacy
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