December- January 2024 what have we been hearing?

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Summary of report content

Healthwatch Sheffield report on the key issues they heard during December 2023 and January 2024.  During this period they heard from 215 people.

Key themes included;

  • Access to GPs
  • Lengthy service waiting times and the right to choose
  • Barriers to accessing mental health services
  • Care in hospital
  • BSL interpreter support at opticians
  • Complaints handling
  • Access to NHS dentistry
  • Issues with pharmacy prescriptions

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General details

Local Healthwatch
Healthwatch Sheffield
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Dentist
General Practice (GP)
Hospital services- not stated
Inpatient care/General inpatients
Optometry services/opticians
Pharmacy

Details of people who shared their views

Number of people who shared their views
215
Age group
All
Gender
All
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