December 2022 report

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Summary of report content

Healthwatch Northumberland report on the key issues they heard about in December 2022.  In this period, they  heard from 22 people.  The top issues they heard about were:

  • Accessing GPs and arranging appointments
  • Accessing NHS dentists: Berwick-upon-Tweed still remains an issue and has been one of the top two issues since July
  • Quality of service provided by pharmacies

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General details

Local Healthwatch
Healthwatch Northumberland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Pharmacy

Details of people who shared their views

Number of people who shared their views
22
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