December 2020 COVID-19 Insight Report

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Summary of report content

Healthwatch Greenwich collected feedback from Dementia Carers Support, Remark!, and Deaf Multilingual Community Support about people's experiences of accessing health and care services during the COVID-19 pandemic.

They found that people experiences long delays on the phone to GP surgeries. In some instances, particularly for blood tests, service user’s give up trying to get through on the phone and just turn up, without booking an appointment. For deaf patients, GPs and other medical professionals did not always accept interpreters without vocal permission from the service user before they will speak to a third party (interpreter). Deaf service users were reluctant to seek treatment if a hospital, doctor, or dentist cannot provide a British Sign Language (BSL) interpreter for the appointment.

No recommendations were made in this report.

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Accessibility and reasonable adjustments
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
General outpatients and hospital-based consultants

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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