Deaf and hard of hearing community engagement

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Summary of report content

Healthwatch Newham wanted to understand the experience of deaf and hard of hearing people when accessing and using health and care services.

A key barrier to services is the need to have a BSL interpreter at appointments.  They have to be booked two weeks in advance and are often not available after 5pm.

Appointment booking systems frequently lack an option to request an interpreter.  The NHS App presents challenges due to digital skills levels.

Patients are left to advocate for themselves.  Deaf people wanted the same level of access as hearing people.

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General details

Local Healthwatch
Healthwatch Newham
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Health inequality
Remote appointments and digital services
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Types of disabilities
Sensory impairment
Types of long term conditions
Deafness or severe hearing impairment
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