Cumbria Diabetes Service Report

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Summary of report content

Healthwatch Cumbria (HWC) was contacted by the Cumbria Diabetes Service User Group (CDSUG) who asked if we could support them in learning more from individuals who have a diagnosis of diabetes about their experiences of care and support that they have received.

Survey questions were agreed between HWC and CDSUG and the survey was carried out on line.

The link to the survey was publicised widely.

There were a total of 86 replies to the survey.

Summary of Findings:

The majority of information given at diagnosis was useful, with 3rd sector groups providing the most useful information.

The majority of responders have received all the listed checks.

86% of responders have gained confidence about managing their diabetes through diabetes appointments in the last year.

Most responders have attended either a DAFNE or DESMOND course and have found them at the right level and useful.

More discussion about individual goals and diabetes management was desired by 41% of respondents.

22% received a copy of a care plan, a further 49% would have liked to have been provided with one

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General details

Local Healthwatch
Healthwatch Cumbria
Publication date
Type of report
Report
Patient experience
Key themes
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
Cumbria Diabetes Service User Group
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Diabetes care
Other
Name of service provider
Cumbria Diabetes Service User Group (CDSUG)

Details of people who shared their views

Number of people who shared their views
86
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of long term conditions
Diabetes
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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