Croydon residents' experiences of accessing and using NHS dental services
Download (PDF 2.77 MB)Summary of report content
Healthwatch Croydon undertook research into access to NHS dentistry as they wanted to understand the specific issues affecting people in Croydon. They ran a survey to which 156 people responded.
They found:
- There was variability in access to NHS dentistry
- Most needed treatment because they had an urgent need or were in pain but a quarter wanted a check up
- Respondents got their information about dental treatment from dentist and national NHS websites but did not find it that useful;
- Most rely on the dentist they usually use even if they are not regular attendees
- Once patients can get an appointment, they are usually happy with the aspects of service they get.
- Almost half were satisfied with the outcome of their appointment, but over a quarter were not satisfied
- Almost all see access to NHS treatment as important
- Cost is a significant factor
- Private appointments are offered but only half were taken up
The report contains nine recommendations.