Covid related feedback for Kent

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Summary of report content

Healthwatch Kent report on the themes in the feedback they have heard from 71 people in the last two weeks of March and feedback from 10 organisations that they work with.

The report covers the following themes:

  • Access to GP services
  • Problems accessing medication
  • People with learning disabilities not receiving an annual health check
  • Delays in planned hospital care
  • Poor communication issues between hospital staff, patients and relatives
  • Positive experience of 111 First
  • Access to NHS dentistry
  • Mental health support
  • Increasing numbers of people in financial difficulty
  • Increasing demand for food banks
  • The impact on young people on the return to face to face education
  • Care at home
  • The impact of lockdown
  • Concerns about relaxation of shielding and lockdown rules
  • Covid-19 vaccinations
  • Digital communication
  • Long Covid

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General details

Local Healthwatch
Healthwatch Kent
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Diagnosis
Remote appointments and digital services
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Referrals
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Ear, nose and throat, audiology and maxillofacial services
Other
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Medical imaging, including radiography, ultrasound, MRI and nuclear medicine
Community Mental Health Team (CMHT) and specialist MH services
Emergency department (inc A&E)
NHS 111

Details of people who shared their views

Number of people who shared their views
71
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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