Covid-19 Vaccinations experiences and Insight - May 2021

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Summary of report content

This report explores 344 people’s experiences of the COVID-19 vaccination roll-out, including their experience of having the vaccine, and any concerns they have about the second dose.

Experiences were overwhelmingly positive (92%)with key positive themes including:

  • Staff
  • Overall service
  • Communication
  • Speed/queues

When asked about their concerns about the second dose of the vaccine, key findings were:

  • Just under 1/3 of people stated that they had had anxieties or worries before attending the centre
  • The main anxiety/worries spoken about was side effects of the vaccine
  • 74% of people stated that the centre resolved their anxiety or worry
  • 95 % of people felt that nothing further could be done to improve their experience or reduce their worries or anxieties.

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General details

Local Healthwatch
Healthwatch Derby
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Prevention of diseases, including vaccination, screening and public hygiene
Public consultation and engagement
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Pharmacy
Vaccination clinics, including Covid 19 vaccine

Details of people who shared their views

Number of people who shared their views
344
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