COVID-19 Vaccination Briefing January 2021

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Summary of report content

Healthwatch North Yorkshire analysed their feedback on the Covid-19 vaccination campaign.  Since the beginning of January they had received 35 pieces of feedback.

Most people were positive about receiving the vaccine.  However many were concerned about when and where they would get the vaccine.  Communication to people living in Harrogate was particularly poor, with few GP websites giving any information.

The other main issue was that people were struggling to reach their vaccination centre, a real issue in North Yorkshire, which is a very rural area with limited public transport.

There were four recommendations about improved communications; access to a central phone number or website for people to ask questions about the vaccine, better publicity about vaccine access in Harrogate and provision of transport for people to get to vaccine centres.

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General details

Local Healthwatch
Healthwatch North Yorkshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Diagnostic centre/hub
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
35
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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