Covid-19 survey: Coming out of lockdown

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Summary of report content

Healthwatch Halton wanted to hear how local people were affected by the Covid-19 pandemic.  They collected 367 responses to two surveys which ran between 1 April and 9 August 2020.

The report looks at information sources during the pandemic.  Whilst most people used the Government press briefings as their main source of information, some felt that the messaging was unclear or contradictory. A lot of the information was online, making it difficult for people without access to the internet to keep up to date. The majority of people told us they found it easy to find, understand and act, on the information they needed, although 1 in 5 replied that it was difficult to keep up to date with the changes. One in four people had had difficulties in getting clear information about changes to their health services.

Some people reported that the lockdown had a negative impact on their mental health. But others reported positive outcomes for their mental wellbeing.

Nearly half had experienced changes to their healthcare due to the pandemic.  Of these, a third had had an excellent experience. There were mixed views on remote GP appointments.  Some found it difficult, whereas others were positive about the experience.  Access to dental care was particularly difficult.  Post-natal care was also poor and there were concerns about access to cancer services.

Two out of three respondents didn’t consider themselves to be at high risk of Covid.  Of those that were, most had pre-existing health conditions. Over two in five supported someone at high risk of Covid.  Nearly one in five were working or volunteering to support people affected by the pandemic.

One in five respondents were most concerned with the weak and vulnerable, whilst 12% were keen to get back to normal life.  Just over half were concerned for their own and their family’s health and wellbeing during the pandemic.  Over two in five were worried about people not following the rules and a third were worried about catching or passing on Covid-19.

Seventeen percent said that they, or the person they cared for, received support to carry out daily activities. Of these, 48% had experienced changes to the care or support received.

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Health inequality
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Community Mental Health Team (CMHT) and specialist MH services
Day care centre (social care)
Care home

Details of people who shared their views

Number of people who shared their views
367
Age group
All
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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