COVID-19 in North Yorkshire: December to March

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Summary of report content

Healthwatch North Yorkshire report on the feedback they have received during December to March 2021 about the Covid-19 pandemic.  During that period they heard from 471 people.

Over half of the feedback has been about the Covid-19 vaccination programme, around a fifth about dentistry and a similar number about GP services.  The report looks at the location of the people who gave the feedback and that of the services they were giving feedback about.  Around a third of the feedback during this period has been about services in the Harrogate area, largely because of initial confusion about the Harrogate vaccination centre.

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General details

Local Healthwatch
Healthwatch North Yorkshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Prevention of diseases, including vaccination, screening and public hygiene
Remote appointments and digital services
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Emergency department (inc A&E)
General outpatients and hospital-based consultants
General Practice (GP)
Inpatient care/General inpatients
NHS 111
Screening services and testing
Vaccination clinics, including Covid 19 vaccine

Details of people who shared their views

Number of people who shared their views
471
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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