Covid-19 Intelligence Update 17 April 2020

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Summary of report content

Healthwatch England summarises key insights from its feedback about the impact of the Covid-19 pandemic.  This bulletin is based on feedback from 103 Healthwatch and covers the two week period up to 17 April 2020.

The report covers:

  • Signposting by local Healthwatch
  • Access to services
  • The needs of people who are shielding
  • Information needs
  • Access to social care
  • Positive feedback

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General details

Local Healthwatch
Healthwatch England
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Parking and transport
Prevention of diseases, including vaccination, screening and public hygiene
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Dentist
District nurse and community nursing
General outpatients and hospital-based consultants
General Practice (GP)
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