COVID-19 Insight Report

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Summary of report content

Healthwatch Swindon conducted a survey during the Coronavirus pandemic and collected views about people's experiences from 175 respondents.

The report found that the pandemic impacted on people's mental health and wellbeing. People, generally, found information easy to find and understand. However, needed more clarity on GP access, and hospital appointments. Positive feedback was collected about phone and video consultations. However, those experiencing cancer treatment cancellations grew anxious. Most people were able to get the medication they needed. For those that had received support from a local voluntary or community organisation, their experience of this had been positive and they were grateful for the help they had been given.

The report is to be shared with stakeholders across Swindon

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General details

Local Healthwatch
Healthwatch Swindon
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of people who shared their views

Number of people who shared their views
175
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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