Covid-19 communication; changes to NHS services and mental wellbeing, experiences of Coventry people

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Summary of report content

Healthwatch Coventry conducted a survey with 159 people to gather their experiences on the impact to services and support for people during the COVID-19 pandemic. 

Most people found it easy to find and understand information. However, 41% reported that they did not have the information they needed about support in the community during the Coronavirus pandemic. 38% indicated that changes to health care services was the area they found it hardest to get information about. Those who needed or used a health care service for something not related to Covid-19 during the pandemic experienced disruption/changes to service due to the pandemic. People also talked about feeling scared, bored, having low energy, disturbed sleep and struggling emotionally.

No recommendations were made in this report. 

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General details

Local Healthwatch
Healthwatch Coventry
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of people who shared their views

Number of people who shared their views
159
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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