Coronavirus: Your experience matters II - Westminster

Healthwatch Central West London report on the results of a survey during the second wave of Covid-19 in November 2020.  They wanted to understand the key ongoing problems facing local people in Westminster.  The survey was answered by 61 people during the period November 2020 to April 2021.

Over two thirds of the clinically ‘extremely vulnerable’ received a letter.  Those shielding have received good levels of support from services in general (Council, Community, Primary Care) and from neighbours, family and friends.

Over three quarters have enough information about GP services, and most feel well supported, involved, and encouraged to access services. Under one in five have experienced difficulty when booking a GP appointment. Half of health service appointments have been in-person, while under two in five were conducted remotely.

A clear majority of respondents (92%) say their mental wellbeing is impacted. Accounts of anxiety, stress and depression are common, with lack of human contact and future uncertainty among the issues cited. Those with hobbies and routines are best able to cope.

Lockdown has increased levels of stress and tension within households. A significant number of respondents miss regular contact with others. Social isolation is widespread, with ‘extreme loneliness’ largely reported. Online meetings (Zoom, Teams, WhatsApp) are increasingly popular

A quarter of respondents have found it difficult to remain indoors. Three in ten have found it difficult to socially distance, when out.  Those with access to outside space acknowledge themselves to be fortunate. Living conditions are widely reported to be unfit for exercise or work. On one estate, lifts are said to be crowded, by people without masks.  Half say their fitness has deteriorated.

Nearly two thirds of respondents have found it easy to understand information, with just 8% finding it to be difficult. Local information sources include the Council, GPs, word of mouth, newspapers, Healthwatch and community groups. National sources include mainstream television and newspapers, websites and social media.  On technology, those with sensory or physical disabilities say smartphones are not suitable for them. •

When compared with White/White British respondents, those from an ethnic minority background are more likely to have:

• Experienced difficulty when booking a GP appointment.
• Delayed seeking help for health concerns.
• Been tested for Coronavirus.
• Experienced impact on their emotional and mental wellbeing.
• Found it difficult to maintain a safe social distance when out.
• Experienced a deterioration in physical fitness. And less likely to have: • Enough information about GP services.
• Experienced a reduction in finances or income.
• Found it easy to understand information, to stay safe.