Coronation House engagement report
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In April 2025 Healthwatch Norfolk visited Coronation House to speak with service users about their experience with the home. This visit formed part of Healthwatch's ongoing targeted engagement of visiting care homes around Norfolk.
From this visit Healthwatch received eight reviews for the home. They received six from services users and these have an average star rating of 4.8 out of 5. They also collected two reviews from staff members both of whom rated the home as five stars. The overall rating therefore was 4.9 stars out of 5.
Overall, the service users Healthwatch spoke to were happy with the quality and choice of food with two people describing it as “excellent”. They spoke about the interesting variety of activities on offer and that there is plenty to keep occupied with outside of formal arrangements. All service users were pleased with their rooms in terms of suitability and cleanliness. Staff attitudes and interactions were spoken about positively, however one service user felt there was a shortage of cover at night times.