Connect Health South Tyneside Community Musculoskeletal Service: Patient Feedback - January 2023

Healthwatch South Tyneside staff and volunteers attended South Tyneside Community Musculoskeletal Service clinics at The Glen Primary Care Centre in Hebburn on Tuesday January 17 2023 from 12.30pm to 3.30pm and at Cleadon Park Primary Care Centre between 1pm and 4.30pm on Wednesday January 25 2023.They met patients and asked if they would be willing to take part in a short survey in the form of a written questionnaire to provide direct feedback on their own experience of the care they have received.

Twelve patients agreed to take part – five at The Glen PCC and seven at Cleadon Park PCC. This report summarises their responses. All respondents said the service had met their expectations. All but one were happy with the appointment day/time and all felt they had enough time in their appointment. All patients felt they were involved in the development of their own treatment plan and, summarising their overall experience, every respondent was complimentary. While the vast majority were familiar with the venue for their appointment, only one recalled being sent instructions/directions.